# How to reach the Honeydew team

Published: 2026-02-06 · Last updated: 2026-02-06

Whether you have a question, ran into a problem, or just want to share feedback, the Honeydew team is here to help. There are a couple of easy ways to get in touch with us.

## Email us directly

The fastest way to reach us is by sending an email to support@honeydewcook.com. To help us resolve your issue as quickly as possible, please include the following details in your message:

*   Your device type (e.g., iPhone 15, Samsung Galaxy S24, iPad Air).
*   The version of the Honeydew app you're running (you can find this in Settings).
*   A clear description of the issue you're experiencing or the question you have.
*   Screenshots or screen recordings, if applicable -- visuals help us understand the problem much faster.

## Send feedback from inside the app

1

**Open Settings**

Tap the Settings icon in the Honeydew app.

2

**Tap Send Feedback**

Look for the "Send Feedback" option and tap it. This opens a pre-filled email draft addressed to the support team.

3

**Describe your issue or idea**

Write a brief description of what you need help with, then send the message. Your device info and app version are included automatically.

Using the in-app feedback option automatically attaches your device model and app version, which saves you time and helps us diagnose issues faster.

## What to expect

We aim to respond to every message within 24-48 hours. During busy periods it may occasionally take a little longer, but we read and reply to every single email. Your feedback genuinely helps us make Honeydew better for everyone.

## Related Articles

[How to report a bug](https://honeydewcook.com/support/en/fixing-issues/report-a-bug) [The app keeps crashing](https://honeydewcook.com/support/en/fixing-issues/app-keeps-crashing) [I get an error when saving a recipe](https://honeydewcook.com/support/en/fixing-issues/error-saving-recipe)

Don't have Honeydew yet? Get the app free!

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Canonical source: https://honeydewcook.com/support/en/fixing-issues/contact-honeydew/