I'm subscribed but the app is asking me to subscribe again
If you already have an active Honeydew Plus subscription but the app is prompting you to subscribe, you're most likely signed in with a different account than the one your subscription is linked to. This is an easy fix.
Why this happens
Your Honeydew Plus subscription is tied to your Honeydew account. If you sign in with a different method (for example, using email instead of Google, or using a different Apple ID), the app sees a separate account that doesn't have a subscription. The solution is to sign in with the correct account.
How to fix it
Open Honeydew, go to Settings, and look at the email address or account name shown at the top. Make note of it.
If the account doesn't match the one you subscribed with, tap Sign Out.
On the sign-in screen, choose the same sign-in method you used when you originally subscribed (Google, Apple, Facebook, or email).
After signing in, go to Settings and confirm that your Honeydew Plus subscription is showing as active.
Try restoring your purchase
If you're sure you're signed in with the correct account, try restoring your purchase. Go to Settings, scroll down to the subscription section, and tap "Restore Purchase." This will re-sync your subscription status with the App Store or Google Play Store.
Make sure the Apple ID or Google account on your device matches the one you originally used to subscribe. Your subscription is managed through the App Store or Google Play Store, so the store account matters too.
Still having trouble?
If restoring your purchase didn't work and you're confident you're on the correct account, contact us at support@honeydewcook.com. Include your email address and approximate date of your original subscription, and we'll sort it out for you.
Don't have Honeydew yet? Get the app free!
