How to reach the Honeydew team
Whether you have a question, ran into a problem, or just want to share feedback, the Honeydew team is here to help. There are a couple of easy ways to get in touch with us.
Email us directly
The fastest way to reach us is by sending an email to support@honeydewcook.com. To help us resolve your issue as quickly as possible, please include the following details in your message:
- Your device type (e.g., iPhone 15, Samsung Galaxy S24, iPad Air).
- The version of the Honeydew app you're running (you can find this in Settings).
- A clear description of the issue you're experiencing or the question you have.
- Screenshots or screen recordings, if applicable -- visuals help us understand the problem much faster.
Send feedback from inside the app
Tap the Settings icon in the Honeydew app.
Look for the "Send Feedback" option and tap it. This opens a pre-filled email draft addressed to the support team.
Write a brief description of what you need help with, then send the message. Your device info and app version are included automatically.
Using the in-app feedback option automatically attaches your device model and app version, which saves you time and helps us diagnose issues faster.
What to expect
We aim to respond to every message within 24-48 hours. During busy periods it may occasionally take a little longer, but we read and reply to every single email. Your feedback genuinely helps us make Honeydew better for everyone.
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