Why was I charged right after starting a free trial?
If you just started a free trial and noticed a charge on your account, don't worry -- in most cases, it's not an actual charge. Here's what's likely going on.
Pending authorization holds
When you start a free trial, the App Store or Google Play Store may place a temporary authorization hold on your payment method. This is a standard verification to confirm your payment details are valid. The hold is not an actual charge and typically disappears from your statement within a few business days. The amount may show as a small charge (like $0.00 or $1.00) or as the full subscription price, depending on your bank.
You may have had a previous trial
Free trials are usually offered once per Apple ID or Google account. If you've previously started a Honeydew trial -- even if you canceled it -- you may not be eligible for another free trial. In this case, your subscription would begin immediately with a charge at sign-up.
How to check your subscription status
Go to Settings > tap your name > Subscriptions. Find Honeydew and check whether it shows a trial period or a paid subscription.
Open the Google Play Store > tap your profile icon > Payments & subscriptions > Subscriptions. Look for Honeydew to see your current plan status and billing date.
If the charge still shows as "pending" after a couple of days, contact your bank to confirm whether it's an authorization hold or an actual charge.
If you believe you were charged in error, you can request a refund through Apple at reportaproblem.apple.com or through Google Play's refund process. You can also reach us at support@honeydewcook.com and we'll help you figure out what happened.
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