I think I was charged twice
Seeing two charges for Honeydew can be alarming, but there's usually a straightforward explanation. Here are the most common reasons this happens and what you can do about it.
Common reasons for duplicate charges
- Subscriptions on both platforms -- If you subscribed through both the Apple App Store and Google Play Store (for example, on an iPhone and an Android tablet), you may have two active subscriptions running at the same time.
- Family sharing overlap -- A family member may have also subscribed to Honeydew Plus under the same Apple or Google account, resulting in a separate charge.
- Pending authorization -- Some banks show a temporary pending charge alongside the actual charge. The pending amount typically disappears within a few business days.
- Plan change timing -- If you recently switched between monthly and annual billing, you may see overlapping charges as one plan ends and the other begins.
How to check your active subscriptions
Go to Settings > tap your name > Subscriptions. Look for Honeydew and verify whether a subscription is active.
Open the Google Play Store > tap your profile icon > Payments & subscriptions > Subscriptions. Look for Honeydew and verify its status.
If you find active subscriptions on both platforms, cancel the one you don't need. Keep the subscription on the device you use most.
Requesting a refund
Since Apple and Google process all Honeydew payments, refunds for duplicate charges need to be requested through them directly. Visit reportaproblem.apple.com for App Store charges, or go to Google Play's support page for Play Store charges.
If you're unsure what's going on with your billing, reach out to us at support@honeydewcook.com. We can help you figure out which subscriptions are active on your account and guide you through resolving any duplicates.
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